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Is Apex taking any additional precautions to help reduce the spread of Covid-19?

Yes, to help protect our staff and customers we are encouraging social distancing at all Apex locations. If you visit an Apex location, we ask that keep a minimum of two metres apart at all times.

We are also encouraging regular hand washing, and the use of hand sanitizer, where available. We have also enhanced the robust cleaning techniques applied to our vehicles after each rental. In particular, we are paying special attention to the places commonly touched, such as steering wheels, door handles and other hard surfaces.

In addition, we are taking steps to ensure the welfare of our employees, by instructing employees to stay home if they feel unwell and consult their healthcare providers.

Apex is closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

We advise all our customers to keep updated on the latest developments from the World Health Organisation the Ministry of Health New Zealand or the Australian Department of Health.

What extra measures are Apex using when cleaning vehicles after each rental?

Apex has taken the following steps to ensure our cleaning protocols are of the highest standard:

• using industry-grade cleaning solution throughout the vehicle
• particular focus on detailed cleaning of high touch points, paying attention to hard interior surfaces such as, steering wheels, door handles, buttons, switches, centre consoles, glove boxes, key fobs and dashboards.
• The safety of our customers is paramount and we are taking these steps to ensure each vehicle is cleaned to the highest standard.

What is the process if a customer is advised to self-quarantine, or has tested positive for Covid-19?

The safety of our customers and staff is our priority, if a customer is told to self- isolate; they must do so immediately. Similarly, if a customer tests positive for Covid-19 they must seek advice from their medical practitioner and avoid contact with others.

In these circumstances, we ask that customers contact their nearest Apex rental location or our Customer Care Team.

The Customer Care Team will arrange for the collection and/or quarantine of the vehicle.

We ask that customers contact us as soon as they are told to self-quarantine and we will collect the vehicle as quickly as possible. In the interim, customers are responsible for the vehicle whilst it is in their possession.